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Customer Service

Please select from the following areas.

•How to Order
•Shipping Options
•Payment Options
•Security
•Privacy
•Shipping Policy
•Return Policy
•Contact Us

How To Place An Order:

Step 1: browse through our site and when you find an item you would like to purchase simply click the button for that item. 
Items with different variations, or multiple items pictured together have ain front of them. Just click the box to mark the item or items you want and then click the button to add the selected items to your shopping cart.
To view or change the contents of your shopping cart at any time, click  button on the bottom of the navigation menu on the left side of each page. Note: No information is transmitted until you make your final check out, so you may add or remove items at any time while browsing. 
Step 2: When you're all done shopping click the button, and follow the directions on the screen. You can cancel your order at any time.

Shipping Options:

Wildwood Farms currently offers the following shipping methods via UPS:
 • UPS Ground  (USA) 
 • UPS Canada Ground Standard 
 


Shipping Policy:

 • All in-stock orders will be processed and shipped within 48 hours. Most UPS ground orders (within the continental U.S.) will be received within 7 - 10 business days. 
In the event that we are out of stock on an item, we will notify you via e-mail.

 • Customers' credit cards are not charged until the product has been shipped.  If a check is used for payment, the product will ship  as soon as the bank has cleared the check.
 
 

Payment Options:

The following payment options are available when you check out:

  • By credit card online: The order is shipped to the cardholders address.
  • Gift order by credit card online: Your order is shipped to a different address than the card holders
  • By credit card using FAX: (Printer & Fax machine required.) Your order information is displayed on a page that you can print and fax to us at (815)589-4286 be sure to include your credit card information.
  • By check/money order via U.S. Postal Service: Your order information is displayed on a page that you can print and mail along with your check or money order. (printer required)
  • By credit card via U.S. Postal Service: Your order information is displayed on a page that you can print and send to us along with your credit card information.
  • Order by phone: Call us at (815)589-3366 between the hours of 8:30am and 5:00pm CST Monday through Friday. Have you product numbers ready.
We accept
and 
 

Security

Wildwood Farms, Inc. uses the shopping cart services of Americart™ Secure Commerce Servers . All orders placed on this site are transmitted through a Secure Socket Layer (SSL), the most advanced technology available. When your order is placed, Americarts™ Servers encrypt all the information you submit to prevent anyone viewing it while it's in transit. To take advantage of secure shopping, you must have an SSL compatible browser, such as Netscape Navigator or Microsoft Internet Explorer.
Furthermore: Neither Americart nor Wildwood Farms stores your credit card number anywhere.
 
 

Privacy

Wildwood Farms, Inc.  
Does not share or sell customer information of any kind with any third party.

Returns:

We want you to be totally satisfied with your purchase from us. If you are not, just return it to us within 30 days of your purchase, and will refund your money or give you an exchange...whichever you prefer. We have been in business for over 16 years, and have built our reputation on great service. If you are not pleased with your purchase, we will do everything we can to make it right!

 Returned items must be in re-saleable condition and include all original packaging. When returning or exchanging an item, please call us at (815) 589-3366 during our regular business hours for a Return Merchandise Authorization (RMA) code. For your protection, you may wish to send your return via UPS or insured parcel post. Please send all returns to: 

     Wildwood Farms, Inc.
     Returns Department: RMA Code=(Place Code Here)
     1011 22nd Ave.
     Fulton, IL. 61252

     IMPORTANT: Please include the RMA code on the label (as shown above)

  Wildwood Farms cannot pay for return shipping charges, or credit shipping charges already paid,  unless we have made a shipping error, or the item is delivered damaged. All returns, including any
credits applied for return shipping charges, will be credited to your Mastercard or Visa card. If you have paid by check, a refund check will be issued to you. We will make every effort to process returned items within 7-10 business days. Please note that it may take 1-2 billing cycles for your bank to post the credit to your statement

Contact Wildwood Farms

When you're visiting Illinois, stop in and see us! 
You're always welcome. 
Wildwood Farms Factory Outlet Store is located at 
1011 22nd. Ave. in Fulton, IL.

We're Right on the mighty Mississippi River. 
For a map CLICK HERE

Store phone: (815) 589-3366
Open Mon.-Fri.. 8:30am-5pm
Fax: (815) 589-4286
E-mail: wildwood@essex1.com

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Wildwood Farms Inc.
1011 22nd Ave. PO Box 111
Fulton, IL 61252
Our E-mail: wildwood@essex1.com

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